This chapter of the Australian Journal of Emergency Management on ‘Diversity in Disaster’, focuses on the experiences and needs of LGBTI communities in Victoria, Australia in order to develop LGBTI-inclusive public services and access to emergency services. Findings show that existing and historical discrimination against the LGBTI community in Victoria and fear of revealing one’s sexual orientation or gender identity may result in their reluctance to approach institutions, including faith-based organisations. In order to address LGBTI discrimination within the emergency management sector, participants suggested the importance of strong leadership roles in order to change organisational culture. Similar recommendations included training, regular statements of manager commitments, and policy based on knowledge and evidence.